Refund policy

All Sales Are Final – No Refunds

Due to the nature of our products, we do not offer refunds under any circumstances. Please review your order carefully before checkout.

Exchanges

Eligible Items: Room sprays and car freshies only.
Conditions:
• Must be requested within 5 days of delivery.
• At least 75% of the product remains unused.
• Proof of purchase required.
Body care and pet care products: Final sale, no exchange or refund.
Exchange Type: Same product category only (e.g., room spray for room spray).
Limit: More than 2 exchanges per customer may result in refusal of future requests.
Case-by-case discretion applies for special circumstances.

Shipping Costs

Buyer’s remorse exchanges: Customer pays return shipping.
Defective/damaged/incorrect items: We cover replacement shipping.
Original shipping charges are non-refundable. Additional shipping fees may apply for exchanges.
Wrong address entered by customer: We will reship if the item is returned to us; customer pays reship cost.

Damaged or Incorrect Items

Must be reported within 3 days of delivery with photos of the product and packaging.
We will replace the item only; refunds are not offered.
Porch piracy (stolen packages) is not covered.
Lost packages: We will file a carrier claim and replace after investigation.

Other Terms

Gift cards are non-refundable.
We refuse COD or postage-due returns.
All approved returns must be shipped within 7 days of approval.
We reserve the right to refuse service for excessive or abusive return behavior.
Governing law: Indiana, USA. Disputes handled via small claims court.

California Disclosure

All sales are final. No refunds. Exchanges only as outlined in this policy. This disclosure will appear at checkout and on your Returns page to comply with California law.

Quick Summary: All sales final. No refunds. Limited one-time exchange on room sprays and car freshies within 5 days of delivery if at least 75% remains unused. Body and pet care are final sale.